The Twelve Days of Copilot – How Generative AI can support your business in 2024.4 min read

2023 has been the year of Generative AI. While it’s been a little while since ChatGPT first burst onto the scene, the past year has seen the rise of major players in the technology industry step into the Generative AI space.

Microsoft is a great example of a provider embracing Generative AI in a forward-thinking way. In 2023 Microsoft launched Copilot, an AI assistant that has been introduced to the entire Microsoft family of solutions. From the Microsoft Office suite to communication tools like Teams and Outlook to Business Applications like Dynamics 365, Copilot is set to revolutionise the way we work each day.

Today we’ll cover 12 business benefits you can gain by introducing generative AI to your business via Microsoft Copilot.

Automated Workflows:

Microsoft Copilot can help automate repetitive tasks, freeing up your employees to focus on more important work. For example, you can use Copilot to automatically generate reports, schedule appointments, and even respond to emails. This can save your employees time and help them to be more productive.

Improved Customer Interactions:

Copilot can help you personalise your customer interactions by providing you with real-time insights into your customers’ needs and preferences. For instance, you can use Copilot to analyse customer data and provide personalised recommendations to your customers. This can help you to build stronger relationships with your customers and increase customer satisfaction.

Enhanced Collaboration:

Copilot can help improve collaboration between team members by providing them with real-time access to the same data and insights. For example, you can use Copilot to share files and documents with your team members, collaborate on projects, and even co-author documents. This can help to reduce miscommunications and improve overall productivity.

Sales Copilot for Dynamics 365:

Sales Copilot for Dynamics 365 is a powerful tool that can help you to close more deals and increase revenue. With Sales Copilot, you can automate many of the tasks associated with sales, such as lead generation, opportunity management, and pipeline forecasting. This can help you to focus on what really matters - building relationships with your customers and closing deals. For example, you can use Sales Copilot to identify new leads, track the progress of your sales pipeline, and even generate quotes and proposals.

Improved Efficiency:

Copilot can help you to work more efficiently by providing you with real-time insights into your business processes. For example, you can use Copilot to monitor your business processes and identify areas where you can improve efficiency and reduce waste. This can help you to save time and money, and improve overall profitability.

Streamlined Processes:

Copilot can help you to streamline your business processes by automating many of the tasks associated with day-to-day operations. For example, you can use Copilot to automate your invoicing process, manage your inventory, and even track your expenses. This can help you to reduce errors and improve overall productivity.

Enhanced Security:

Copilot is designed with security in mind, and can help you to protect your business from cyber threats. With Copilot, you can monitor your systems in real-time, identify potential security risks, and take action to mitigate them. For example, you can use Copilot to monitor your network traffic, detect unusual activity, and even block suspicious IP addresses.

Improved Decision Making:

Copilot can help you to make better decisions by providing you with real-time insights into your business data. For example, you can use Copilot to analyse your sales data, identify trends and patterns, and even predict future sales. This can help you to make more informed decisions and improve overall profitability.

Increased Agility:

Copilot can help you to be more agile by providing you with real-time insights into your business processes. For example, you can use Copilot to monitor your supply chain, identify potential bottlenecks, and even adjust your production schedule in real-time. This can help you to respond quickly to changing market conditions and take advantage of new opportunities as they arise.

Reduced Costs:

Copilot can help you to reduce costs by automating many of the tasks associated with day-to-day operations. For example, you can use Copilot to automate your procurement process, manage your inventory, and even track your expenses. This can help you to reduce the need for manual labour, and free up your employees to focus on more important work.

Improved Employee Satisfaction:

Copilot can help to improve employee satisfaction by automating many of the repetitive tasks associated with day-to-day operations. For example, you can use Copilot to automate your time tracking, manage your expenses, and even schedule your meetings. This can help to reduce stress and improve overall job satisfaction.

Increased Revenue:

Copilot can help you to increase revenue by providing you with real-time insights into your business data. This can help you to identify new opportunities for growth, and take action to capitalise on them.

For more tips on how your business can develop its own Generative AI strategy using Copilot, speak to Cloud9 Insight about how Copilot for Sales can support your CRM.