Posts Tagged ‘CRM’
Brief History Into CRM
A History of CRM: From Rolodex to AI Customer Relationship Management (CRM) has come a long way from its humble beginnings. It’s no longer just a system to store customer data; it’s a cornerstone of modern business strategy. With 65% of a company’s business coming from current customers, retaining them is far more cost-effective than…
Read MoreYour Guide To Creating New Columns in Power Apps
Your Guide to Creating New Columns in Power Apps Welcome to this, the second in a series detailing your most-asked questions about Microsoft Dynamics 365, Power Platform and Dataverse! In our first blog post, we described the changing face of Modern Advanced Find; now, Cloud9’s experts Dan, Jim and Yolandi are on hand to help…
Read MoreYour Guide To Modern Advanced Find in Dynamics 365
Modern Advanced Find for Microsoft Dynamics 365 – a new, more powerful, intuitive way to find data. A fundamental change. Of all the features in Dynamics 365 Release Wave 2, the all-new Advanced Find experience, Modern Advanced Find is one of the most exciting, and it works better than ever. Now, you may be…
Read MoreCRM for Professional Services: Improve the experience for your customers by using CRM tech to harness data
CRM for Professional Services: Improve the experience for your customers by using tech to harness data How well do you know your audience? The many ways customers experience brands, products and services plays a vital role in how they are judged, but what does ‘customer experience’ actually mean when it comes to professional services? Simply…
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