Cloud9 Insight Privacy Policy, November 2023 

At Cloud9 Insight we are committed to protecting and respecting your privacy. We hold, as with most businesses, personal information about our customers and people who may be interested in our products and services. 

 

About Us 

www.cloud9insight.com is a site operated by Cloud9 Insight Limited (“We”). We are registered in England and Wales under company number 07431687 and have our registered office at 28-30 Robert Street, Brighton, BN1 4AH. Our main trading address is the same address.  

This privacy policy explains how Cloud9 Insight (referred to as “we”, “us” or “our”) handle your personal data, including the types of personal data we collect about you, how your personal data may be used and when it may be disclosed, how we protect your personal data and the rights you have in relation to the processing of your personal data. Cloud9 Insight respects your privacy and we are committed to protecting your personal data in accordance with applicable data privacy laws and our internal policies. 

Please see the Definitions section for definitions of terminology used in this Privacy Policy.  

1  Who is the controller of my personal data? 

Unless we notify you otherwise, Cloud9 Insight is the controller of your personal data as it is the entity who alone or jointly determines how or why your personal data is being processed. 

2  How do we collect your personal data? 

We use different methods to collect personal data from and about you, including:  

Collection directly from you
Most of the personal data we process about you comes directly from you. You may give us your name and contact details when filling in forms or corresponding with us by email, phone, mail, in person or otherwise including when you: 

  • subscribe to our services, products or email alerts; and 
  • buy or express an interest in our products and services (including attending an event). 

Automatic collection
We automatically collect technical information when you use our websites, for example: – IP address, log-in data, browser type, time zone setting and location and plug-in types when you interact with our websites. We also collect data through cookies. Please see our cookies policy below for further information and details. 

Collection from other sources
We may collect information about you from third parties and public sources (such as public databases and social media websites). This is to ensure we have accurate, up to date or necessary information for us to communicate with you or to provide the best possible service. The types of information we may collect includes personal details (including name, age, gender and other demographic data) and contact information (including postal address and telephone numbers).  

3  For which purposes and on which legal basis do we process your personal data?  

We have set out below a description of all the ways we plan to use your personal data and which legal basis we rely on to do so. We have also identified what our legitimate interests are, where appropriate. 

Legal basis Purpose 
Necessary for the compliance with a legal obligation to which we are subject. Complying with legal requirements. 
Necessary for the performance of a contract to which you are a party. Managing our contractual relationship with you. 
Justified on the basis of our legitimate interest in ensuring the proper functioning of our business operations. Operating and managing our business operations and/or improving our products, service and event experience. 
Justified on the basis of our legitimate interest in ensuring that we can conduct and increase our business. Marketing or communicating information to you related to our products and services, unless you have objected to such processing, as further described in the section 4 “How do we use personal data for direct marketing purposes?”  We may also share personal data with our affiliates for this purpose, as further described at section 7 below. 
Justified on the basis of our legitimate interest in ensuring we can conduct and increase our business and those of our business partners. Sharing personal data with selected partners (including sponsors), as further described in section 7 below. 
Justified on the basis of our legitimate interest in ensuring network and information security. Monitoring your use of our systems (including using technical tools to automatically monitor the use of our website and any apps and tools you use). 
Justified on the basis of our legitimate interest in ensuring that you receive an excellent user experience. Improving the security and functioning of our website, networks and information. 
Justified on the basis of our legitimate interest in ensuring the proper functioning of our business operations. Undertaking data analytics, i.e. applying analytics to business operations and data to describe, predict and improve business performance within Cloud9 Insight and/or to provide a better user experience (more details on how we run analytics on our website can be found in our cookie policy.) 

 

4  How do we use personal data for direct marketing purposes?  

We may send you marketing communications to keep you up to date with our products and services, including those we think may be of interest to you.  

Do we send targeted emails? 
We send targeted electronic direct marketing to business contacts at our clients or other companies with whom we want to develop or maintain a business relationship in accordance with applicable marketing laws. Our electronic direct marketing typically includes web beacons, cookies, and similar technologies that allow us to know whether you open, read, or delete the message, and links you may click. When you click a link in an electronic direct marketing message, we will also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site. Please see our cookies policy for further details.  

Do we maintain Customer Relationship Management (CRM) databases? 
Like most companies, Cloud9 Insight uses customer relationship management (CRM) database technology to manage and track our marketing efforts. Our CRM databases include personal data belonging to business contacts at our clients and other companies with whom we already have a business relationship or want to develop one. The personal data used for these purposes includes relevant business information such as: contact data, publicly available information (e.g. board membership, published articles, press releases, your public posts on social media sites if relevant for business purpose), your responses to targeted electronic direct marketing (including web activity following links from our emails), website activity of registered users of our website and other business information included by Cloud9 Insight professionals based on their personal interactions with you.  

Do we combine and analyse personal data?
We may combine data from publicly available sources, and from our different email, website, and personal interactions with you (this includes information collected across our different websites and information collected when you sign-up or log on to our sites). We combine this data to better assess your experience with Cloud9 Insight and to perform the other activities described throughout this privacy policy. 

What are your rights regarding marketing communications?
You can elect to not receive marketing communications from us by, or by utilising opt-out mechanisms in emails we send to you. You can also object to receiving marketing communications or request that your personal data be removed from our CRM databases by contacting us at marketing@Cloud9 Insight.com. 

5  What about sensitive data? 

We do not generally seek to collect sensitive data (also known as special categories of personal data) from individuals and we request that you please do not submit sensitive data to us. In the limited cases where we do seek to collect such data, we will do this in accordance with data privacy law requirements and/or ask for your consent. 

The term “sensitive data” refers to the various categories of personal data including racial or ethnic origin, political opinions, religious, philosophical or other similar beliefs, membership of a trade union, physical or mental health, biometric or genetic data, sexual life or orientation, or criminal convictions and offences (including information about suspected criminal activities). 

6  What about persons 18 or under? 

We are concerned to protect the privacy of children. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18. 

If you believe that we have received information pertaining to or from persons under the age of 18 please contact us at marketing@cloud9insight.com. If we become aware that a person under the age of 18 has provided us with personal information, we will take steps to delete such information. 

 

7  Will we share your personal data with third parties? 

We may share personal data with the following categories of recipients: 

  • Our third-party service providers, including IT service providers, marketing automation, solutions and analytics providers, marketing agencies, professional advisors, and 
  • Our selected partners, representatives and sponsors, for example we may share attendee lists with event sponsors so that they can better plan their sponsorship to enhance attendee experience and, where applicable, to choose invitees to private briefings, meetings or dinners, or we may make available contact details to create marketing opportunities in certain industries and markets. 

 

We may also share your personal data with public and governmental authorities if we are required to do so, or with third parties in connection with potential corporate or commercial transaction. 

Before we share your personal data with any third parties, we take the necessary steps to ensure that your personal data will be given adequate protection in accordance with relevant data privacy laws and Cloud9 Insight’s internal policies. 

8  How long will your personal data be retained by us? 

We retain your information for no longer than necessary for the purpose for which it was collected. We maintain specific records management and retention policies and procedures, so that in determining how long your information will be stored, we will consider: 

  • the purpose(s) and use of your information both now and in the future; 
  • our global legal and contractual obligations; and 
  • what information we need to manage your relationship with us and to develop and deliver our products and services. 

 

9  Where we store your personal data 

The data that we collect from you will be transferred, stored and processed within the EFTA single market.

 

10  Data security. 

We maintain organizational, physical and technical security arrangements for all the personal data we hold. We have protocols, controls and relevant policies, procedures and guidance to maintain these arrangements taking into account the risks associated with the categories of personal data and the processing we undertake, including as appropriate:  

  • The pseudonymisation and encryption of personal data;  
  • The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;  
  • The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; and  
  • A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of personal data. 

  

11  Which rights do you have with respect to the processing of your personal data? 

If you are based within the EEA, you may be entitled under certain circumstances to: – 

  • Request access to the personal data we process about you: this right entitles you to know whether we hold personal data about you and, if we do, to obtain information on and a copy of that personal data. 
  • Request a rectification of your personal data: this right entitles you to have your personal data corrected if it is inaccurate or incomplete. 
  • Object to the processing of your personal data: this right entitles you to request that Cloud9 Insight no longer processes your personal data.  
  • Request the erasure of your personal data: this right entitles you to request the erasure of your personal data, including where such personal data would no longer be necessary to achieve the purposes.  
  • Request the restriction of the processing of your personal data: this right entitles you to request that Cloud9 Insight only processes your personal data in limited circumstances, including with your consent.  
  • Request portability of your personal data: this right entitles you to receive a copy (in a structured, commonly used and machine-readable format) of personal data that you have provided to Cloud9 Insight, or request Cloud9 Insight to transmit such personal data to another data controller.  
  • Request not to be subject to any decision that significantly affects you being taken by automated processing, including profiling. 
     

12  What if you have questions or want further information? 

Any questions regarding this notice and our privacy practices should be sent using www.cloud9insight.com or by writing to Managing Director, Registered office address: 28-30 Robert Street, Brighton, BN1 4AH If you wish to make a complaint about how we use your information, please contact us using www.cloud9insight.com and we will do our best to help. If you are located in the EEA, you have the right to lodge a complaint with the appropriate data protection supervisory authority in your country. We would, however, appreciate the chance to deal with your concerns before you approach your local supervisory authority so please contact us in the first instance.
 

13  Cookies 

When you visit a Cloud9 Insight website(s), Cloud9 Insight uses “cookie” technology to try to make that experience simple, personalised and meaningful. Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website and which store and sometimes track information about your use of the website. A number of cookies Cloud9 Insight use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer. 

Cloud9 Insight use cookies to: 

  • create a specific log-in session for a visitor to a Cloud9 Insight website in order that page requests by that visitor are delivered in an effective, secure and consistent manner; 
  • recognise when a visitor to a Cloud9 Insight website has visited before; this means we can identify the number of unique visitors we receive to the website and allows us to make sure we have enough capacity for the number of users that we get; 
  • customise elements of the promotional layout and/or content of the pages of the website; 
  • store your product selections to the shopping basket; 
  • collect statistical information about how our visitors use the website(s) so that we can improve the website(s) and learn which parts are most popular to visitors; and 
  • Gather information through our advertising partners, about the pages on the Cloud9 Insight website(s) that you visit, and also other information about other websites that you visit, so as to place you in an “interest segment”. [This information is collected, in an anonymous form but may include information such as about the county and city you are in, together with the name of your internet service provider]. This information is then used to serve interest-based advertisements which it is believed will be targeted to your interests. For more information about this type of interest based advertising, and about how to turn this feature off please visit www.youronlinechoices.co.uk. Without these cookies, advertisements you encounter will be less relevant to you and to your interests. 

 

Some of the cookies used by Cloud9 Insight websites are set by us, and some are set by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on a Cloud9 Insight website(s) you may not be able to take full advantage of the website(s) if you do so.

14  Third party cookies 

Certain cookies are either set by third parties on the Website or these are set by us using the third parties cookie code. More information about cookies placed by third parties and how to restrict or block their cookies can be accessed by following the link to their website. 

In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.