Dynamics 365 CRM Apps
There are five different Microsoft Dynamics 365 CRM Applications that fulfil a business’s CRM needs. These modules help your team make sales, retain customers, dispatch support when needed, and keep track of it all.
Sales
Dynamics 365 is a sales management solution that allows you to foster leads, make better decisions and adapt quickly for a smoother customer experience. Turn more leads into sales.
✔ Grow your business - improved sales process, measure past and future analytics
✔ Embedded insights - always know the best action to move relationships forward
✔ AI capabilities - deliver personalised engagement, work anytime, anywhere
Marketing
Dynamics 365 unifies the way people experience your business through built-in intelligence that delivers faster interactions.
✔ Connect to customers easily - through multi-channel service options
✔ AI of service bots - allow increased service availability
✔ Complete customer views - with every interaction gain views into customers for optimal outcomes
✔ Streamline customer service - onboard with in-app learning, improve service with feedback surveys, discussion forums and social listening
Customer Service
Dynamics 365 marketing allows you to track results, plan and measure campaigns, and automate processes that help you make smarter decisions.
✔ Generate multi-channel marketing campaigns - email marketing, web content and events
✔ Build custom dashboards - analyse data that matters most to your business
✔ Automate processes - for better service engagement experiences
Project Operations
Dynamics 365 marketing allows you to track results, plan and measure campaigns whilst automating processes that help you make smarter decisions.
✔ Generate multi-channel marketing campaigns - email marketing, web content and events
✔ Build custom dashboards - analyse data that matters most to your business
✔ Automate processes - for better service engagement experiences
Field Service
Dynamics 365 unifies the way people experience your business through built-in intelligence that delivers faster interactions.
✔ Connect to customers easily - through multi-channel service options
✔ AI of service bots - allow increased service availability
✔ Complete customer views - with every interaction gain views into customers for optimal outcomes
✔ Streamline customer service - onboard with in-app learning, improve service with feedback surveys, discussion forums and social listening
Customer Voice
Gather data to gauge real-time client satisfaction and analyse these across the entire organisation and for each unique client contact.
✔ Capture and track customer satisfaction metrics that are critical to your business success
✔ Create a single view and understanding of customers in a unified profile view by using Customer Insights with Dynamics 365 Customer Voice.
✔ Automate triggers within your business process to send automatic alerts when customer satisfaction is reducing.
Business Central
The comprehensive business management solution for small businesses. Empower your team to ensure business continuity with this solution which connects service, sales, operations and finance teams to help them deliver results faster and adapt quickly to the needs of your customers.
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